Odoo Helpdesk
World-Class Support, Simplified. Manage tickets from any channel, track SLAs in real time, and deliver exceptional customer service at scale.
Ticket Management
Create, prioritize, and resolve tickets. SLA tracking with escalation. Knowledge base integration for self-service.
Multi-Channel Support
Tickets from email, website form, chat, and social media. Unified inbox. Auto-assignment rules by team or tag.
SLA Management
Configurable SLA policies. Real-time SLA progress bars. Breach alerts and automated escalation workflows.
Analytics
First response time, closure time, customer satisfaction. Agent performance dashboards with trend analysis.
Automation
Automated ticket categorization. Template responses. Canned responses for common issues and quick replies.
Live Chat
Embedded live chat widget on your website. Offline form fallback. Chat-to-ticket conversion for follow-up.
Key Odoo 19 Features
- Team and tag-based ticket routing — smart assignment rules
- Canned response snippets — accelerate agent replies
- Customer satisfaction surveys — CSAT after every ticket
- Helpdesk-to-project conversion — escalate complex issues
- Knowledge base co-edition — build articles with customers
- Seamless integration with CRM, Sales, and Project